Lowfield
Questions about supply
Start with what you need to know.
Questions
Before the first roast.
- Is there a weekly minimum?
- Bean-only supply has no weekly commitment. Orders use 1 kg increments. Delivery costs are agreed. A proposed loan requires 30 kg a week.
- Can we use our own machine?
- Tell us what you have; we check suitability and service cover.
- When do I order?
- Noon on the business day before Tuesday or Friday roasting. Wednesday or Saturday delivery and holiday changes are confirmed.
- Can we taste first?
- Ask for a tasting, samples or a trial. We confirm quantities, costs and delivery first.
- What if usage is unknown?
- Use cups or staff to make an estimate, or send a question without a figure.
- Is decaf included?
- Ask us to add Caldas Decaf as a separate line.
- What is GST-free?
- Plain beans are GST-free. Other quote lines show their own tax treatment.
- Is a loan machine free?
- Equipment cost can be included in the coffee price. Ask for the premium, commitment, ownership, service and exit terms together.
- Can my price change?
- The example bean-only policy gives 30 days’ written notice; you may decline future orders. Equipment-linked terms need a separate agreement.
- How can I pay?
- Example bean-only orders are prepaid; 14-day terms need credit approval.
- Can I visit the academy?
- Ask about a class and a date. Tamsin confirms a seat; nothing is booked here.
Wholesale desk
Let’s talk over a coffee.
Tell us what you need. Lachlan replies within one Melbourne business day.
- Wholesale desk
- Mon–Fri, 8 am–4 pm, Melbourne time
- Phone
- (03) 5550 0142 (demo contact details)
- wholesale@lowfield.example